Refund policy

 

At Car Screen City, your satisfaction is our highest priority. We're here to assist with any cancellations or returns you may need.

Cancellations

Changed your mind? No worries. You can cancel your order as long as it hasn't shipped yet.

Returns

We accept returns of most new, unopened items within 30 days of delivery for a full refund, minus a 20% restocking fee and non-recoverable shipping costs.

We’re all human, sometimes mistakes happen. If you received an incorrect or defective item due to our error, we'll cover national return shipping and waive the restocking fee.

Items must be returned in their original condition: unworn, unused, with tags, and in the original packaging. Please provide a receipt or proof of purchase.

If you paid for our installation service, this is non-refundable; due to the time and resources already being spent.

Initiate a return by emailing us at info@carscreencity.com - the subject "RETURN #MYORDERNUMBER" or through our website chat.
We will then provide you with the return address. Please provide proof of shipment once sent to us.

For return assistance or queries, contact us at info@carscreencity.com or via our website chat.

Damages and Issues

Encounter any issues with your order? Contact us immediately for a resolution.

Exceptions / Non-returnable Items

Installation charges from third parties, gift card returns, and completed installation services are non-refundable. However, you can cancel an installation booking up to 7 days before the scheduled date. Email us at info@carscreencity.com with "INSTALLATION BOOKING CANCELLATION: #MYORDERID".

Exchanges

For exchanges, return the original item and place a new order.

EU 14-Day Cooling-Off Period

EU customers have a 14-day right to cancel or return an order for any reason.

Refunds

Refunds are processed within 10 business days after receiving returns at our Kent location. If you haven't received your refund after 15 business days, please contact us.

For the best service, reach out via email, website chat, Facebook Messenger, or Instagram Direct Messages, rather than social media comments.

We're committed to ensuring your experience with Car Screen City is exceptional!